In recent studies, it is found that even if you have the best products and an attractive website, you cannot optimize your customer experience to its best if you don't give them a proper delivery experience.
And to optimize the customer experience through shipping, logistics have become an important factor in optimizing the customer shipping experience. And here’s the extra point which is Customer Relationship management in Logistics.
Here’s how you can avoid these mistakes and keep an eye on upcoming trends in CRM logistics.